Orders are delivered Monday to Friday during working hours. We use DPD Local for most of our UK deliveries which means you can track your order, get real time updates to your email and phone and you can even divert your delivery to a neighbour or pick-up point if you suddenly have to go out.
UK Delivery Costs & Options:
During Checkout just select your normal delivery address - and when your order ships the innovative DPD service will kick in.
Predict and Follow My Parcel:
When your order ships you’ll get an email or text from DPD advising you of your delivery schedule and giving you an expected One Hour delivery window so you don’t have to wait in all day.
What's more, it enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot.
Choose "in-flight" options:
As well as keeping you informed at every stage of the journey, DPD provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits them. If you wish to reschedule, you can:
With DPD Pickup, you can choose to have your order delivered to the nearest DPD Pickup point at the point of shipment notification. Or if you’re suddenly not going to be at home for a delivery, an 'in-flight' option is now available through the text and email notifications, by which the delivery can be diverted to a local DPD Pickup point.
Remember, diverting to a pickup point ‘in-flight’ might extend your delivery schedule depending on location.
For the time being we can only transact within the UK, so if you are an overseas buyer please do not order from our website Unless you have a bona-fide UK address that your card is registered to and that we can deliver to.
It's a bold step for any fashion company to take but our philosophy is:-
"Buy less, choose well." (Vivienne Westwood)
Buying without trying will always be difficult, which is why we operate a smooth and easy returns policy and why SFNSHOP doesn't subscribe to the current buying trends of OOTP & UBDR - (outfit of the day & using bedroom's as dressing rooms) These trends led by "serial returners" are resulting in thousands of extra truck & van journeys a day which are further polluting our atmosphere and causing millions of pounds of perfectly great clothing to be destroyed. Some people can't even afford new clothes.... and if you believe fashion should be ethically sourced, you can help by making sure it's ethically bought too.
To help ensure your goods arrive in perfect condition, everything we send out is looked at, inspected and carefully packed by someone who cares.
If you are not satisfied with your purchase for any reason, you can return it for any reason & you don’t have to give a reason……but if the goods arrived faulty we’d really like to know so that we can punish the warehouse!
The Secret Fashion Network Ltd (SFNSHOP)
54 Clarendon Road
Alternatively, if you can’t access your account or are having trouble, just call our customer service team to obtain a returns number and we’ll help you arrange everything.
SFN Team Contact Tel: 01923-587715
Returns & Reward Points:
Remember that every time you purchase from us you earn Reward Points that can be used against further purchases. If you return an item the reward points earned will be deducted, so before you make a return, weigh up whether the loss of points is worth it. E.g if you kept the item and used it as a gift for someone instead, you’d keep your reward points, which you can then use against further purchases.
(See the Reward Points tab at the foot of the page to learn more)