Orders are delivered Monday to Friday during working hours. We use DPD Local for most of our UK deliveries which means you can track your order, get real time updates to your email and phone and you can even divert your delivery to a neighbour or pick-up point if you suddenly have to go out.
UK Delivery Costs & Options:
Depending on quantity of goods ordered your order will ship by either Royal Mail trackable signed service or with DPD Local. Either way you'll be able to track your orders' delivery progress using the tracking number and link that will be displayed in your My Account section once your order has shipped.
Please see the Delivery & Returns tab at the foot of the page for further details.
If you are an overseas customer then different shipping rates to those above will apply depending on your country and size of order. If your country is not listed simply add your products to the cart in the normal way and email us using the Contact Us form. We'll then email you with the exact delivery costs and details on how to pay.
It's a bold step for any fashion company to take but our philosophy is:-
"Buy less, choose well." (Vivienne Westwood)
Buying without trying will always be difficult, which is why we operate a smooth and easy returns policy and why SFNSHOP doesn't subscribe to the current buying trends of OOTD & UBDR - (outfit of the day & using bedroom's as dressing rooms) These trends led by "serial returners" are resulting in thousands of extra truck & van journeys a day which are further polluting our atmosphere and causing millions of pounds of perfectly great clothing to be destroyed. Some people can't even afford new clothes.... and if you believe fashion should be ethically sourced, you can help by making sure it's ethically bought too.
To help ensure your goods arrive in perfect condition, everything we send out is looked at, inspected and carefully packed by someone who cares.
If you are not satisfied with your purchase for any reason, you can return it for any reason & you don’t have to give a reason……but if the goods arrived faulty we’d really like to know so that we can punish the warehouse!
The Secret Fashion Network Ltd (SFNSHOP)
54 Clarendon Road
Alternatively, if you can’t access your account or are having trouble, just call our customer service team to obtain a returns number and we’ll help you arrange everything.
SFN Team Contact Tel: 01923-587715
Returns & Reward Points:
Remember that every time you purchase from us you earn Reward Points that can be used against further purchases. If you return an item the reward points earned will be deducted, so before you make a return, weigh up whether the loss of points is worth it. E.g if you kept the item and used it as a gift for someone instead, you’d keep your reward points, which you can then use against further purchases.
(See the Reward Points tab at the foot of the page to learn more)